Privacy Policy

Last updated: September 20, 2026

This Privacy Policy describes how HalconAguas Wireline Services ("HalconAguas," "we," "us") handles information within its internal ticketing and scheduling application (the "Service"). The Service is used only by HalconAguas employees, contractors, and its business customers — it is not a consumer-facing product.

Information We Collect

We collect information necessary to operate field service scheduling and billing, including employee names and phone numbers, customer contact names and phone numbers, job/well/customer data, and service ticket records. Phone numbers are used solely to send job-related SMS notifications (job assignment, standby coverage, schedule reminders, job status updates, and cancellation messages) to HalconAguas employees/contractors and to client-side contacts who have consented to receive them.

SMS Consent & Opt-Out

A phone number is only added for SMS notifications after the employee, contractor, or client contact has consented — either verbally (recorded with the date and method of consent) or by responding to an opt-in confirmation text. No mobile opt-in information or phone numbers collected for SMS notification purposes are shared with, or sold to, any third party or affiliate for marketing purposes; they are used exclusively to deliver operational messages related to scheduled field work. You may reply STOP at any time to stop receiving text messages, or HELP for assistance.

Data Retention & Security

Data is stored using industry-standard hosting and database providers with access restricted to authorized HalconAguas personnel. Information is retained as long as needed for business, billing, and legal record-keeping purposes.

Contact

Questions about this policy can be directed to your HalconAguas dispatcher or office administrator.